“Nicole’s ability to make people think differently is what makes her a great UX/UI designer and overall user experience advocate. She truly dedicates her time to understand users and what makes them tick. She’s able to take that knowledge and know exactly how to educate people on why specific UX decisions need to be made. I always enjoyed watching her being so intentional and thoughtful with her work and how she even interacts with colleagues on a daily basis. During our time together on Small Business Card Design, Nicole pushed me to approach work differently and understand how I can influence people with my content expertise. There needs to be more Nicole’s in our world who continue to define what UX work really is and what it means.”
“Nicole has also been one of my favorite associates to work with. I appreciate how approachable and endearing she has been every time we’ve asked for her help. Something else to mention is how successful she’s been in connecting all the designers working on “Applications” at Capital One in order to ad hoc knowledge share and break down the silos that currently exist in our work and how they impact our customer experiences. The first meeting had around 30+ people in attendance and was a great success. directly succeeding that meeting, I had three other designers whom I have not worked with reach out to me in effort to understand how we can better connect our work.
She has done an amazing job creating an inclusive environment in which people feel free to be themselves, ask questions, have a voice, and really feel like a part of a tribe.”
“Nicole has been an incredible partner during our work together. While the initial designs we started from were several years old, Nicole has brought a new sense of energy and vigor both to her designs and to the team. She constantly keeps us asking ‘why’ in order to justify our decisions and she ensures that a strong customer focus is present in everything that we do. She has been present in everything from design discussions to business meetings to engineering talks, and she exhibits a curiosity and willingness to learn that is inspiring to be around.
Regarding communication, she proactively communicates clearly and often so that everyone on the team can rely on her for timely, high-quality work. Nicole has done a great job cataloguing the ideas and knowledge that we’ve gained through this project which will serve as invaluable references in the future. Nicole has gone above and beyond her expected contribution by creating interactive prototypes that we can use as visual aids and references for discussing and presenting the revised designs which has made it far easier to communicate with external stakeholders. Overall, Nicole brings an infectious positive energy to the team and she possesses the rare combination of childlike curiosity and creativity with immense professionalism and trustworthiness which makes her an absolute joy to work with.”
“Nicole consistently brings a thoughtful viewpoint to team conversations. She speaks with deep empathy and curiosity and approaches her work in the same way. I met her for the first time when leading a public speaking workshop — and was immediately impressed that during her short tenure with the team, she contributed fully and comfortably, making it seem like she’d been with Capital One much longer. She’s unhesitant to provide feedback on team meetings and ways to improve our approach to activities, such as the monthly Team Share. That brings tremendous value.”
“I can recommend Nicole as exuding the human element of Design. Nicole is a delightful human and every time I get to work with her has been a highlight of my time here at Capital One. It has been a joy to get to collaborate on the service design jam (the most fun I have ever had at work) and to get to learn more about Design and to work on finding ways to improve team cultures at Capital One and solve for Small Business problems. I appreciate that Nicole is creative, has a “can do” growth mindset, and is very upbeat, but at the same time is very focused, disciplined, and keeps everyone around her on track.
Nicole is open minded, a great listener, empathetic, and optimistic, while remaining focused at the task at hand. She is the perfect balance of humanity and work. I am grateful for her leadership and mentorship.”
“Nicole has been a great partner throughout all of our work together in Small Business Card. She provides a fresh perspective on our application experience, is quick to contribute and provide both mocks and expertise to the conversation, and delivers polished and complete deliverables. She’s great at proactively seeking feedback from the teams/stakeholders and quickly incorporating changes into the designs. She also engages our product team early and often and that helps keep everyone aligned. She proactively sets up time / office hours with the engineers and engages in a great two-way dialogue both in their implementation concerns and provides guidance on design/UX best practices for them to consider. Nicole is eager to learn more both about COF’s business and how we get work done here. She’s been a great member of the team and has provided a huge amount of value for our tech teams and our customers as we’ve built out new features, especially in a fast moving world the last few months.”
“Nicole is a very pragmatic user experience developer. I’ve found that normally when we have a conversation two questions always pop up - 1) how easy is this for the user and 2) how easy is this for implementation. Being a developer, we are normally cut off from the users, but Nicole brings that missing side to the table. I also always appreciate how she wants to get our feedback as well.
Nicole has a fun and curious energy that makes her a joy to work with and keeps everyone enthusiastically engaged.”
“Before, the perspective of the team was to put out functionality to meet the stated business needs as fast as possible. But now, we look at those needs from multiple perspectives and try to design the solution with the end-user in mind. If I had to sum up one word the wealth of knowledge, perspective, and elevation Nicole brought to our team it would be mindfulness.
Mindfulness of the personas and the stated goals fosters purposeful solution decisions. Mindfulness that we do not have all the answers which fosters greater collaboration.”
Find me on LinkedIn